Ordering

Unless we pre-built a few boards, our surfcrafts are built from scratch and will be built following your specifications. Get in touch to order or discuss your design by dropping us a message through the website, or by email.

All orders placed are subject to confirmation and acceptance by Jabali. To minimise errors and improve efficiency, orders should be placed using our order form whenever possible. Upon acceptance of your order you will receive a specification of your personalised board and order confirmation including a request for downpayment.

Manufacturing of boards from processing order to shipping takes typically 8 weeks starting from receipt of the downpayment. Any attempt to cancel an order must be made as soon as possible. Cancellations must be communicated by email. Since boards are built to your personal specifications, cancellations after start of construction of your board will result in a minimum charge of 50% of the purchase value, which will be deducted from the downpayment.

Pricing

Unless we have pre-built boards, images and prices shown on the website are an indication. As each surfboard we produce is handmade and unique the actual products are often not identical to the images.

Our hollow wooden boards start from EURO1175, at approximately 200EURO a foot based on basic balsa-paulownia build with no custom features. The final price depends on design, length, shape, type of woods and decoration.

After discussing your ideas, we provide you an exact quotation up front, and that is the price you pay. If your requirements change during the building process, the price may change a bit, of course.

Payment

Accepted payments are limited to banktransfer. The title of the goods supplied does not pass to the customer from Jabali until the full amount is paid to Jabali.

Guarantee / Return of goods

We are offering an after purchase warranty for all goodies and boards we manufacture. We offer a limited warranty against any defect in workmanship or materials, to the original purchaser, covering 2 years from the date and capped at the value of purchase.

Requirements:

Jabali will determine if falls under the warranty guidelines after information is submitted or product has been received by Jabali Surfboards. Credit will be issued or replacement will be send after the product is deemed defective at the manufacturing and/or construction level.

Wear & tear and other exclusions

Jabali limited time warranty does not cover the following:

Consequential damages or loss

Jabali disclaim any liability for injury, death, property damage or other loss or damage suffered by any person as a a consequence of the use of our surfboards.

Return and refund of surfboards and goodies

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. There are no returns on custom order or personalised goodies or surfboards. Return for other products for partial refund will only be accepted within 14 days of you receiving the goods and if accompanied with a statement of your withdrawal from the purchase.

Returned goods must be in its original condition and include all the original packaging. Goods cannot have been waxed, used, soiled or damaged by the customer. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping.

Any incorrect, missing or damaged items received must be reported to Jabali within 14 days of you receiving the delivery. This can only be done by E-mail. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Contact

Please email service@jabalisurfboards.com to initiate a warranty claim or for any questions.

Taking care

Surfboards will develop natural wear and tear and the materials may breakdown over time. Taking good care of your board can help extend its life. Please take note of the following tips:

Entity

The terms 'Jabali' and 'Jabali Surfboards' used on this website refer to the ‘empresario em nome individual’ of Job Verpoorte registered at the ‘Autoritaria Tributária’ in Portugal, with VAT number PT305953508

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.

There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications on the website without notice.


Instagram Youtube Vimeo
Driving sustainability
© 2022 Jabali Surfboards